1) it is quite clever to have an email specifically devoted to retailers. wth did i not think of that years ago?

2) okay, i looked at goop because i needed to know. so i clicked on a tab called 'do' - and there proceeded to see an article in which gp's hairdresser shows that do-it-yourself hair isn't so hard. erm. yeah, it's not that hard when you have a hair-dresser there to do 90% of the work! lol.

which doesn't mean i don't understand your need to follow it.